FAQs | Essentials Planet

Frequently Asked Questions

How long does delivery take?

Orders are typically delivered within 7–12 business days after dispatch.

When will my order be processed?

Orders are processed within 2–5 business days after confirmation.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use this number on our Track Your Order page.

Can I cancel my order?

Orders can only be cancelled before they are dispatched.
Please contact us as soon as possible for cancellation requests.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos or videos of the product.

Do you accept returns?

Yes, returns can be requested within 7 days of delivery.
Please refer to our Refund & Returns Policy for more details.